View Our Website View All Jobs

Emergency Care Case Manager

Emergency Care Case Manager

who WE are

  • We’re The SAFE Alliance, a merger of Austin Children’s Shelter and SafePlace.
  • We’re a registered, 501(c)3 nonprofit organization, spanning two beautiful campuses on several acres in beautiful Austin, Texas.
  • We’re a diverse, passionate group of more than 360 staff with a vision of a just and safe community, free from violence and abuse, and a mission to lead in ending sexual assault and exploitation, child abuse and domestic violence through prevention, intervention, and advocacy for change.
  • Our staff were named “Every Day Superheroes” by the Austin Chronicle; we’re a three-time Austin-American Statesman’s “Top Workplace” winner for years 2015, 2016 and 2017; and we were named a “Best Nonprofit” in 2017 by the Nonprofit Times.

who YOU are

  • You’re a strong believer that all people should have lives that are free from violence and abuse.
  • You’re someone who cares about positive client and customer relations. You build strong relationships, and you deliver effective client and customer-centric solutions.
  • You’ve are impeccable decision maker. Your decisions are timely, and they’ll help the organization move forward.
  • You value differences, recognizing that different perspectives and cultural diversity make the world a better place to be.
  • Your interpersonal skills are on point. You easily relate openly and comfortably with very diverse groups of people.
  • You’re resilient, rebounding from setbacks and adversity with both poise and ease.
  • You’re resourceful. You know how to secure and deploy resources both effectively and efficiently.
  • You’re trustworthy. You gain confidence and the trust of others through integrity and forthright honesty.

what WE need YOU to do for us

  • We need you to fill the role of EMERGENCY CARE CASE MANAGER. This is a FULL-TIME NON-EXEMPT position. You’ll wow us by masterfully performing the following key duties and responsibilities:
  • Use interpersonal skill to effectively collaborate with the multi-disciplinary teams that work in support of youth living in the Emergency Care (EC) program, including communicating about and managing complex and sometimes competing priorities related to the care of individual residents.
  • Support youth in achieving their self-identified goals, including those related to their desired placement/s, while helping them explore and develop healthy connections and self-esteem; balance your work on behalf of youth with safety and supervision needs, in accordance with your professional assessment.
  • Communicate with medical and mental health providers for youth living in EC, including promptly sharing relevant information, concerns, and significant incidents.
  • Ensure accurate and timely documentation of all case management services provided to youth; share all required documentation with residents’ multi-disciplinary teams on deadline; submit all SAFE data entry on deadline.
  • For each assigned resident, meet together on both a regular and as-needed basis; conduct thorough reviews of all available documentation, and collateral interviews when available; in a resident-focused manner, assess and convey the youth’s needs, strengths, and preferences via Service Plans, Case Reviews, in-person meetings, and correspondence; in conducting such assessments, recognize and value differences in cultural, religious, racial and ethnic backgrounds of youth, keeping in mind how they impact service planning needs.
  • Demonstrate resilience and confidence under pressure, and show the ability to provide crisis intervention with youth as needed, including verbal and physical de-escalation in instances of a youth’s imminent risk of harm to self and/or others.
  • Exercise exceptional judgement and decision quality, especially when assessing risk, and develop realistic, multi-disciplinary safety and support plans for youth who are presenting with unsafe behavioral concerns; communicate these plans to the EC team and/or On Call Supervisor, in collaboration with the EC Director and Program Managers.
  • Report any risk management issues immediately, including but not limited to: adverse events impacting program residents; injuries; allegations of abuse or inappropriate behavior by peers and/or staff; resident runaway; any other safety concerns; any event which may prompt media attention.
  • Conduct intakes and discharges by completing all required documentation and preparing youth for transitions to other placements. 
  • Attend court hearings and/or any other interdisciplinary team meetings necessary for service planning and/or advocacy on behalf of youth.
  • Assist with academic support of youth, including attending Admissions, Review, and Dismissal (ARD) meetings, keeping abreast of residents’ academic progress and needs, and advocating for residents with regard to their academic goals.
  • Provide formal and informal training and consultations with direct care staff related to individual areas of expertise, using SAFE-approved curricula; provide case management trainings at weekly meetings and be available to staff case management needs across campus and the agency.
  • Communicate resident needs to EC staff members, and follow up to ensure that those needs are met.
  • Demonstrate resourcefulness in linking youth to potentially beneficial community services and supports, such as recreational and social opportunities, religious communities, affirming spaces and programs, etc. as appropriate/desired.
  • Arrange and provide transportation in agency vehicles to medical, educational, therapeutic, family visits, court, and psychiatric services for residents as needed. 
  • Instill trust through supportive relationships with youth, their families, and their teams while demonstrating proper boundaries.
  • Approach all work with a commitment to anti-racism and anti-oppression; be willing and able to address forms of oppression that a resident may be experiencing, and to acknowledge power dynamics within the case manager/resident dynamic.
  • Demonstrate and value teamwork; seek and be willing to take professional feedback from supervisors, colleagues, and others who have expertise to share.
  • Assure compliance with all applicable laws, regulations, policies and procedures, and contractual requirements; obtain all training required to comply with licensing standards and/or certifications.

to be successful in this role, WE’LL need YOU to have

  • Graduation from an accredited 4-year College or University with a degree in social service related field required; graduation from an accredited college or university with a Master’s degree in Social Work or related field preferred.
  • Experience in a residential childcare setting, with work with teens and young adults, preferred.
  • Meet all Background Check and drug screening requirements; undergo Tuberculosis screening.
  • Be physically, mentally, and emotionally capable of performing
  • Thorough understanding of child development, trauma-informed care, and the dynamics of child abuse and neglect; history of work with children and teenagers preferred; solid understanding of dynamics of domestic violence and sexual assault preferred.
  • Strong understanding of trauma-informed care required; demonstrated history of approaching all work through anti-oppression and anti-racist commitment preferred.
  • Able to function independently, exercising sound judgement and an ability to shift priorities.
  • Demonstrated attention to detail, and ability to document accurately and on time, required.
  • Capable of establishing rapport with youth who may be actively in crisis, while demonstrating strong professional boundaries.
  • Exceptional written and verbal communication skills, with ability to tailor messaging according to intended audience; ability to communicate in a second language is desirable, with Spanish and/or ASL proficiency preferred.
  • Prepared to work in high stress environment with a positive attitude and resourcefulness.
  • Be 21 years of age or older, with:
  • Valid, State of Texas Driver’s License;
  • At least three (3) consecutive years of driving experience OR one (1) year of driving experience if over 27 years of age; and
  • An acceptable driving record; and
  • If in possession of an out-of-state license, obtain a State of Texas Driver’s License within 90 days of beginning employment.

how WE’LL make it worth YOUR while

  • We will pay you an annual salary of $32,000 - $35,000.
  • We’ll pay for your medical, life and short-term disability insurance.
  • We will give you 15 accrued paid time off days in the first year, and 22 days in the second year, capping out at 30 days after year seven.
  • We’ll pay you for our six agency holidays and four additional personal holidays to be used at your discretion.
  • We’ll contribute 2% to your 403(b) retirement, and we’ll kick in an additional 1% if you agree to match it.
  • We understand that you have commitments outside of the workplace, and we’ll do our very best to offer you some flexibility in your work schedule.
  • We’ll offer you discounted day care for your kiddos at our day care center, as enrollment allows.
  • We’ll provide you with an amazing work environment where you’ll get to make a difference every day.

The SAFE Alliance strongly encourages members of traditionally underrepresented communities to apply, including people of color, LGBTQ+ identified people, gender-nonconforming people, individuals with disabilities, veterans, and people who speak a language in addition to English. 

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.