Resident Advisor, Family Shelter (Part-Time)

Austin, TX
Part Time
Family Shelter
Experienced

Resident Advisor, Family Shelter (Part-Time)

SAFE's Family Shelter seeks Resident Advisors. Resident Advisors provide front desk coverage, safety planning, crisis intervention, safety planning, and respond to our survivors' needs in the moment. They work to maintain a welcoming shelter to ensure a safe shelter environment for our survivors. SAFE's Kelly White Family Shelter is an emergency shelter for families and individuals of all genders escaping domestic and sexual violence.

About SAFE:

  • SAFE’s mission is our name: Stop Abuse For Everyone. We achieve our mission by acknowledging and responding to the intersection of child abuse, sexual assault, human trafficking, and domestic violence.
  • The SAFE Alliance grew out of the courageous work of the Center for Battered Women, the Austin Rape Crisis Center, and the Austin Children’s Shelter, all respected, women-led human service agencies created by volunteers and informed by survivors who needed support, safety, and justice.
  • With over 20 programs and 400 staff, we have been serving the Austin community and beyond for over 30 years.
  • The SAFE Alliance strongly encourages members of traditionally underrepresented communities to apply, including people of color, LGBTQ+ identified people, gender-nonconforming people, individuals with disabilities, veterans, and people who speak a language in addition to English.

About this position:

  • We need you to fill the role of Resident Advisor. We are offering part-time positions; all are non-exempt at our Grove campus Family Shelter. We will pay you an hourly salary starting at $19.00. Applicants bilingual in both the Spanish and English language will receive a $1.73/hr. language differential.
  • The shifts currently available are:
    • Part Time, Weekend (Saturday & Sunday) 4pm-12am
    • Part Time, Thursday-Saturday 3pm-11pm
    • On-Call/Relief

Key Duties:

  • Proactively creates a welcoming and affirming environment, engage families in high quality shelter services.
  • Welcomes and orients new families to shelter- provides shelter tours, explain program, and complete shelter intake documents.
  • Provides front desk coverage (answering incoming calls, responding to intercoms at the gates, assisting residents at front desk, etc.).
  • Maintain a calm, affirming demeanor and model positive behavior when engaging clients in conversations.
  • Address behavioral challenges, provide trauma informed crisis management, conflict de-escalation, and set appropriate limits through an equity lens.
  • Effectively collaborate and regularly communicate with other staff members and managers to ensure consistency; a team-based, solution-oriented approach to the work; and high-quality service delivery.
  • Maintain a safe shelter environment by de-escalating or responding to crisis situations in a professional and respectful manner, engage the support of emergency services when needed, and document any such incidents according to the facility’s standards.
  • Attending training and meetings including:
    • Monthly staff meetings
    • New Employee Orientation
    • 40 Hour Core Advocacy Training
    • Completing Annual Training Hours

Skills/Qualifications Required:

  • Possess a bachelor's degree in Social Work or a related field OR substitute 4 years relevant work, volunteer or life experience required.
  • Experience working with people or families in crisis, preferably in a residential setting.
  • Knowledge and understanding of domestic violence issues and victim’s needs through educational and or experiential learning.
  • Knowledge and experience in handling crisis situations using sound professional judgement and ethical practice.
  • Ability to create a culture of diversity, inclusivity, belonging, collaboration, and teamwork.
  • Ability to work with a positive attitude and approach to high-trauma work.
  • Ability to set boundaries, deal with emotional situations and difficult circumstances.
  • Ability to communicate on the phone and in person with others.
  • Sensitivity to the needs of children and families who are experiencing homelessness, live with mental health, are impacted by domestic violence and or substance abuse.
  • Ability to use office equipment, Microsoft Office products, and other software on a PC platform to enter/update data into our database accurately and timely.
  • Pass all required criminal history background checks (including an FBI fingerprint check), as well as a pre-employment drug screen and TB test.
  • All employees are required to comply with policies regarding COVID-19, which may be subject to change. COVID vaccines are still highly recommended, and we encourage employees to get vaccinated if they are able.

About our benefits:

  • Full-time employees receive employer paid health insurance, short-term disability, and life insurance.*
  • Optional dental, vision and pet insurance.*
  • 403(b) retirement plan with an employer match, and 15 days of Paid Time Off (PTO), 4 Personal Holidays, 7 Paid holidays, and more.*
  • We’ll provide you with an amazing work environment where you’ll get to make a difference every day.

Please note: All new employees regardless of FTE status will be required to start their employment on either the 1st or 16th of the month and will be required to attend a three-day new employee orientation that is held both in-person and virtually.

*Benefits are prorated based on date of hire and hours worked. Eligibility is dependent upon FTE, status, etc.

For the most up-to-date and comprehensive list of our job openings, please visit our career page.

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