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SAFE CARES Case Manager

SAFE CARES Case Manager


CARES seeks a full-time case manager. CARES stands for Collaboration, Advocacy, Response and Engagement for Survivors of Human Trafficking and Sexual Exploitation. The CARES case manager will provide support and resources to those at the CARES Drop-In center (“Liza’s House”) to assist survivors in achieving the goals that they have identified for themselves. The CARES case manager will also take part in staffing the Drop In center and lead groups on an on-going basis.


About SAFE:


  • SAFE’s mission is our name: Stop Abuse For Everyone. We achieve our mission by acknowledging and responding to the intersection of child abuse, sexual assault, human trafficking, and domestic violence.
  • The SAFE Alliance grew out of the courageous work of the Center for Battered Women, the Austin Rape Crisis Center, and the Austin Children’s Shelter, all respected, women-led human service agencies created by volunteers and informed by survivors who needed support, safety and justice.
  • With over 20 programs and 400 staff, we have been serving the Austin community and beyond for over 30 years.
  • The SAFE Alliance strongly encourages members of traditionally underrepresented communities to apply, including: Black, Indigengous, and people of color; LGBTQ+ identified people; gender-nonconforming people; people with disabilities; veterans; and people who speak a language in addition to English. 


About this position:


  • We need you to fill the role of SAFE CARES Case Manager. This is a FULL TIME, EXEMPT position at our Liza’s House Drop In Center. The center is located in the Southwest Austin area. You will office there, but some remote work and travel is involved as needed. We will pay you an annual salary of $32,000-$36,000.
  • DUE TO COVID-19, our Drop In Center has limited hours and days, aside from staffing the center on specific days, all other work may be remote. No transportation of clients until further notice. We are however in the process of transitioning back to normal service delivery, in accordance with local government guidelines.


Key Duties:

  • Provide comprehensive strengths-based case management services for individuals who have experienced commercial sexual exploitation and/or sex trafficking at Liza’s House (Drop In).
  • Develop individualized service plans with clients in coordination with SAFE continuum of care as well as leverages relevant community resources as needed to meet their daily living needs.
  • Demonstrate resilience and confidence under pressure when managing crisis situations and the ability to provide crisis interventions with program participants and work collaboratively with professional staff to ensure plans are developed and implemented to ensure safety.
  • Utilize excellent interpersonal skills to serve as liaison between clients and their families, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help facilitate client movement towards safety.
  • Staff Drop In throughout the week with some evening hours (limited at the moment).
  • Maintain all required documentation and ensure that all documentation is accurate and in compliance with all contract standards.
  • Demonstrate resourcefulness in helping program participants’ access resources and opportunities.
  • Provide transportation for clients as needed utilizing agency resources when available. Must have and use personal vehicle for cases where no other option is readily available (on hold at the moment).
  • Exhibit knowledge of and impacts of trauma. Understand, practice and model a Trust-Based Relational Intervention (TBRI) Model in daily work environment and with program participants.
  • Develop and lead skill-based groups.



  • Possess a Bachelor’s degree in Social Work, Psychology in Social Work, Psychology, or related field, or sufficient relevant work or volunteer experience in lieu of degree.
  • Have 2 years case management experience.
  • 2 years’ experience working with young people considered “at risk”; experience working with individuals who have experienced commercial sexual exploitation preferred. 
  • Have experience participating in collaborative service planning and have an understanding of the stages of change and development.
  • Adhere to our Guiding Principles, Mission, Core Competencies and Confidentiality Policy.
  • Must have Texas driver’s license and provide Department of Public Safety proof of driving record acceptable to agency insurers for the past three (3) years.
  • Pass all required criminal history background checks (including an FBI fingerprint check), as well a pre-employment drug screen and TB test.


About our benefits:

  • Full-time employees receive employer paid health insurance, short-term disability, and life insurance. *
  • Optional dental, vision and pet insurance. *
  • 403(b) retirement plan with an employer match, and 15 days of Paid Time Off (PTO), 4 Personal Holidays, 6 Paid holidays, and more*
  • We’ll provide you with an amazing work environment where you’ll get to make a difference every day.

*Benefits are prorated based on date of hire and hours worked. Eligibility is dependent upon FTE, status, etc. 


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