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Shelter Advocacy Manager- Community Shelter

Shelter Advocacy Manager- Community Shelter

The Community Shelter is seeking a Shelter Advocacy Program Manager. The Shelter Advocacy Manager is primarily responsible for providing oversight to the shelter advocacy manager. This position will provide supervision to the shelter advocates who provide case management services to women, men and their children who are survivors of domestic violence, sexual assault, child abuse or human trafficking who are living in the shelter. This position will serve as a shelter manager and will assist shelter staff in creating an environment that is client focused and promotes safety, healing, and empowerment for residents. The Community Shelter is currently using a scattered site model that will develop into a traditional shelter setting. This position may provide mobile services and the use of a personal vehicle and or the ability to drive a 15 passenger van is required.

About SAFE:

  • SAFE’s mission is our name: Stop Abuse For Everyone. We achieve our mission by acknowledging and responding to the intersection of child abuse, sexual assault, human trafficking, and domestic violence.
  • The SAFE Alliance grew out of the courageous work of the Center for Battered Women, the Austin Rape Crisis Center, and the Austin Children’s Shelter, all respected, women-led human service agencies created by volunteers and informed by survivors who needed support, safety and justice.
  • With over 20 programs and 400 staff, we have been serving the Austin community and beyond for over 30 years.
  • The SAFE Alliance strongly encourages members of traditionally underrepresented communities to apply, including Black, Indigenous, and people of color; LGBTQ+ identified people; gender-nonconforming people; individuals with disabilities; veterans; and people who speak a language in addition to English. 

About this position:

  • We need you to fill the role of Shelter Advocacy Manager. This is a FULL TIME, EXEMPT position at our Community Shelter. This position does travel between sites and may do remote work from alternate SAFE locations. This position will provide in person services. We will pay you a salary in the range of $41,000-43,000 annually. 

Key Duties:

  • Program Management: Assists the Shelter Director in oversight of client services that include intakes, case management, support, education, referral and collaboration with internal and external programs.
  • Program Staffing & Supervision: Provides supervision supporting the Shelter Advocates, Shelter Case Aide, AmeriCorps and Interns
  • Supporting shelter advocates in providing client focused services. The Shelter Advocacy manager will ensure that:
    • There are processes and support for clients with communal living, problem solving, and crisis intervention & conflict resolution.
    • There are opportunities for community building and cluster meetings for clients.
    • A process for the Client’s documented completion of Safety Planning
    • A process to ensure clients completion of the coordinated assessment.
    • Staying up to date for application processes, enrollment procedures, and any new information about frequently used social services: medical, mental health, legal, child care, housing, parenting, financial support, educational, counseling, and others.
    • Building networks, when providing service coordination with other SAFE Programs.
    • Serves as a program manager who meets one on one with clients as needed, in helping with items such as client concerns, shelter exit plans, and in support or follow up as requested by other shelter staff and program director.

·     Communicates proactively with staff from other programs to ensure that agency services are coordinated and working in tandem with each other.  

·     Ensures the completion of all requisite agency and program paperwork for program administration and communication purposes. Assist with quality assurance checks when closing client case files. Completes data entry for direct client assistance.

·     Assists with maintaining systems for documenting the effectiveness and efficiency of services. Ensures systems for counting, collection and reporting on the shelter advocacy program.

·     Provides community education presentations as required. 

·     On Call:  Serves on back up manager rotation; ensure 24/7 on call availability to shelter staff during week long rotation.

·     The ability to drive agency vans and/or your personal vehicle in order to visit and support multiple sites.


  • Possess a Master’s degree in Social Work or related field or relevant life, work or volunteer experience
  • Four years’ experience in direct client work required. Preference given to experience in a residential, crisis, and/or homeless or domestic violence shelter program.
  • Four years supervisory and management experience in a comparable position.
  • Experience and skilled in data entry/collection using online database to track program outputs/outcomes and in the use of computer software including word processing, spread sheet, and power point. 
  • Experience working with domestic violence, sexual assault, human trafficking or homeless programs.
  • Experience working in a high stress, fast-paced environment while maintaining a calm and professional demeanor.
  • Experience establishing rapport, trust and boundaries with clients.
  • Experience in working with varied ethnic groups, and demonstrated cultural competence.
  • Have a valid, State of Texas Driver’s License, and: 
    • At least three (3) consecutive years of driving experience OR one (1) year of driving experience if over 27 years of age; and
    • An acceptable driving record; and
    • If in possession of an out-of-state license, obtain a State of Texas Driver’s License within 90 days of beginning employment.
  • Pass all required criminal history background checks (including an FBI fingerprint check), as well a pre-employment drug screen and TB test.

About our benefits:

  • Full-time employees receive employer paid health insurance, short-term disability, and life insurance.*
  •  Optional dental, vision and pet insurance.*
  • 403(b) retirement plan with an employer match, and 15 days of Paid Time Off (PTO),
  • 3 Personal Holidays, 7 Paid holidays, and more*
  • We’ll provide you with an amazing work environment where you’ll get to make a difference every day.

*Benefits are prorated based on date of hire and hours worked. Eligibility is dependent upon FTE, status, etc. 

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