Shelter Director, Family Shelter

Austin, TX
Full Time
Family Shelter
Senior Manager/Supervisor

Shelter Director, Family Shelter

The SAFE Alliance is seeking a full-time Shelter director for the Kelly White Family Shelter program. The Kelly White Family Shelter is a 24/7 program that serves singles and families who have experienced, child abuse, sexual assault, human trafficking, and domestic violence. The Shelter Director is responsible for the daily programming and operations by creating and supporting physical and emotional safe environments for residents and staff. They will work closely with the Sr. Director to develop, implement, and evaluate programming, budget, and administration of the shelter. They will ensure programs provide quality and effective services to our survivors, reflect best practices in the field, and maintain constructive collaborative relationships with partner teams within the agencies and in the community. This position will also be responding for the supervision of shelter managers and program staff.

About SAFE:

  • SAFE’s mission is our name: Stop Abuse For Everyone. We achieve our mission by acknowledging and responding to the intersection of child abuse, sexual assault, human trafficking, and domestic violence.
  • The SAFE Alliance grew out of the courageous work of the Center for Battered Women, the Austin Rape Crisis Center, and the Austin Children’s Shelter, all respected, women-led human service agencies created by volunteers and informed by survivors who needed support, safety, and justice.
  • With over 20 programs and 400 staff, we have been serving the Austin community and beyond for over 30 years.
  • The SAFE Alliance strongly encourages members of traditionally underrepresented communities to apply, including Black, Indigenous, and people of color; LGBTQ+ identified people; gender-nonconforming people; individuals with disabilities; veterans; and people who speak a language in addition to English.

About this position:

  • We need you to fill the role of Family Shelter Director. This is a full-time, exempt position at our Grove Blvd location. This position is responsible for the daily programming and operations by creating and supporting physical and emotional safe environments for residents and staff and will provide in-person services. We will pay you an annual salary in the range of $58,000 - $60,000.

Key Duties:

  • Directly supervises and work with a 24/7 program team to provide day to day oversight of program activities; respond to crises situations when necessary.
  • Plans, develops, implements, and maintains all shelter services that promote safety, healing, and empowerment and that is responsive to the adults, children and families living in the shelter.
  • Ensures accountability and monitors compliance when coordinating across all departments and externally to ensure employee and agency adherence with contractual and organizational regulations, standards, policies, and procedures.
  • Developing, implementing, or modifying and improving existing programs, and consistently aims these efforts toward improving employee job satisfaction, engagement, and excellence.
  • Utilizes and models outstanding interpersonal skill in all interactions; develops strong professional relationships with supervisees and other leaders within the organization, providing routine and unplanned/crisis driven supervision and consultation whenever necessary.
  • Ensures shelter processes, procedures and documentation ensures safety and remains client-focused, therapeutic, and culturally competent.
  • Exercises considerable judgment, discretion, and initiative in the performance of duties within established policies and procedures.
  • Ensures program operates within budgetary constraints.
  • Screens, interviews, and hire staff, and provides specific program-related orientation for new staff.
  • With assistance from the program management team, monitors progress and ensures training compliance.
  • Serves on the on call back up manager rotation, ensuring 24/7 on call availability to shelter staff.
  • May work holidays, evenings or weekends as needed and may supervise interns.


  • Must possess a bachelor’s degree in Social Work or other related field; Master’s Degree is preferred.
  • Four years’ experience in direct client work required. Preference given to those with experience in a residential, crisis, and/or homeless or domestic violence shelter program.
  • Experience working with domestic violence, sexual assault, human trafficking, or homeless programs.
  • Four years supervisory and management experience in a comparable position.
  • Experience and skilled in data entry/collection using online database to track program outputs/outcomes and in the use of computer software including Microsoft Office Suite.
  • Experience working in a high stress, fast-paced environment while maintaining a calm and professional demeanor.
  • Experience establishing rapport, trust and boundaries with clients and staff members.
  • Experience in working with varied ethnic groups and demonstrated cultural competence.
  • The ability to drive agency vans and/or your personal vehicle to visit and support multiple sites.
  • Must have a valid, State of Texas Driver’s License, and at least three (3) consecutive years of driving experience OR one (1) year of driving experience if over 27 years of age; AND an acceptable driving record; AND if in possession of an out-of-state license, obtain a State of Texas Driver’s License within 90 days of beginning employment.
  • Pass all required criminal history background checks (including an FBI fingerprint check), as well as pre-employment drug screen and TB test.
  • All employees are required to comply with policies regarding COVID-19, which may be subject to change. COVID vaccines are still highly recommended, and we encourage employees to get vaccinated if they are able.

About our benefits:

  • Full-time employees receive employer paid health insurance, short-term disability, and life insurance.* 
  • Optional dental, vision, and pet insurance.* 
  • 403(b) retirement plan with an employer match, and 15 days of Paid Time Off (PTO), 4 Personal Holidays, 7 Paid holidays, and more.* 
  • We will provide you with an amazing work environment where you’ll get to make a difference every day. 

Please note: All new employees regardless of FTE status will be required to start their employment on either the 1st or 16th of the month and will be required to attend a three-day new employee orientation that is held both in-person and virtually.

*Benefits are prorated based on date of hire and hours worked. Eligibility is dependent upon FTE, status, etc. 

For the most up-to-date and comprehensive list of our job openings, please visit our career page.


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