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Shelter Away Client Support Coordinator

Shelter Away Client Support Coordinator

Family Shelter seeks a full-time coordinator for our Shelter Away Program. The Shelter Away program is a grant funded program designed to increase shelter capacity during the COVID 19 pandemic. This position will provide direct face to face services to clients staying in the Shelter Away Hotel program.

About SAFE:

  • SAFE’s mission is our name: Stop Abuse For Everyone. We achieve our mission by acknowledging and responding to the intersection of child abuse, sexual assault, human trafficking, and domestic violence.

About this position:

  • We need you to fill the role of Shelter Away Client Support Coordinator. This is This is a FULL TIME, NON-EXEMPT, grant funded/limited position at our Shelter Away Program. This position will work 50% of the time from an offsite location in the community. We will pay you an hourly salary of $15.00. This position is eligible for a $2.00 differential for face to face work as well as a $1 language differential for candidates who are bilingual in the English and Spanish languages. The hours are Monday-Friday 9am-5pm. This position requires driving a 15 passenger van.

Key Duties:

  • Provides support and guidance to survivors of domestic violence, child abuse, sexual abuse and/or human trafficking residing in our Shelter Away Program.
  • Maintain a safe environment by de-escalating or responding to crisis situations in a professional and respectful manner, engage the support of emergency services when needed, and document any such incidents according to the facility’s standards
  • Conducts daily face to face check-ins with the clients.
  • Be the liaison between the shelter away clients and family shelter teams and services on campus.
  • Provide crisis intervention and resident assistance to those in the Family Shelter
  • Assess and communicate client needs to Family Shelter staff related to but not limited by new arrival orientation, changes in safety concerns, and program exits. 
  • Establish and maintain expectations for cleanliness and conditions of the rooms with clients during their stay.
  • Coordinate, deliver and distribute basic needs and essential items to clients.
  • Maintain and stock the staff storage area at the hotel and implement systems for access and distribution of items to clients.
  • Completing all required data entry for clients, such as client service logs.
  • Keeping/organizing monthly costs of supplies/inventory.
  • Driving an agency van to provide assistance to clients with transporting of personal items to and from the Shelter Away hotel program. 
  • Other duties as assigned.


  • Possess an Bachelor’s degree in Social Work or related field or relevant life, work or volunteer experience (may substitute for work experience)
  • 1-2 years’ direct client or crisis intervention experience preferred
  • Experience working with domestic violence, sexual assault, human trafficking or homeless programs
  • Ability to work in a high stress, fast-paced environment while maintaining a calm and professional demeanor
  • Ability to establish rapport, trust and boundaries with clients
  • Ability to use office equipment, Microsoft Office products, and other software on a PC platform to enter/update data into our database regularly
  • Pass all required criminal history background checks (including an FBI fingerprint check), as well a pre-employment drug screen and TB test.
  • Have a valid, State of Texas Driver’s License, and: 
    • At least three (3) consecutive years of driving experience OR one (1) year of driving experience if over 27 years of age; and
    • An acceptable driving record; and
      • If in possession of an out-of-state license, obtain a State of Texas Driver’s License within 90 days of beginning employment.

About our benefits:

  • Full-time employees receive employer paid health insurance, short-term disability, and life insurance. *
  • Optional dental, vision and pet insurance. *
  • 403(b) retirement plan with an employer match, and 15 days of Paid Time Off (PTO), 4 Personal Holidays, 6 Paid holidays, and more*
  • We’ll provide you with an amazing work environment where you’ll get to make a difference every day.
  • All SAFE employees are eligible to enroll their children in our Trauma-Informed Early Childhood Program (ages 3 months to 5 years, space permitting). 

*Benefits are prorated based on date of hire and hours worked. Eligibility is dependent upon FTE, status, etc. 

About us:

  • The SAFE Alliance grew out of the courageous work of the Center for Battered Women, the Austin Rape Crisis Center, and the Austin Children’s Shelter, all respected, women-led human service agencies created by volunteers and informed by survivors who needed support, safety and justice.
  • With over 20 programs and 400 staff, we have been serving the Austin community and beyond for over 30 years.
  • The SAFE Alliance strongly encourages members of traditionally underrepresented communities to apply, including people of color, LGBTQ+ identified people, gender-nonconforming people, individuals with disabilities, veterans, and people who speak a language in addition to English. 


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