Resident Advisor (1st Shift, Part-Time)

Austin, TX
Part Time
Family Shelter

Resident Advisor (1st Shift, Part-Time)

SAFE's Family Shelter seeks two Resident Advisors. Resident Advisors provide front desk coverage, safety planning, crisis intervention, safety planning, and respond to our survivors' needs in the moment. They work to maintain a welcoming shelter to ensure a safe shelter environment for our survivors. SAFE's Kelly White Family Shelter is an emergency shelter for families and individuals of all genders escaping domestic and sexual violence.

About SAFE:

  • SAFE’s mission is our name: Stop Abuse For Everyone. We achieve our mission by acknowledging and responding to the intersection of child abuse, sexual assault, human trafficking, and domestic violence.
  • The SAFE Alliance grew out of the courageous work of the Center for Battered Women, the Austin Rape Crisis Center, and the Austin Children’s Shelter, all respected, women-led human service agencies created by volunteers and informed by survivors who needed support, safety, and justice.
  • With over 20 programs and 400 staff, we have been serving the Austin community and beyond for over 30 years.
  • The SAFE Alliance strongly encourages members of traditionally underrepresented communities to apply, including people of color, LGBTQ+ identified people, gender-nonconforming people, individuals with disabilities, veterans, and people who speak a language in addition to English.

About this position:

  • We need two people to fill the role of Resident Advisor; we are offering two part-time positions; both are non-exempt at our Grove campus Family Shelter. We will pay you an hourly salary starting at $20.00. Applicants bilingual in both the Spanish and English language will receive a $1.73/hr. language differential.
  • The 1st shift positions currently available are:
    • Saturday & Sunday 7am-3pm (1 person needed)
    • Saturday & Sunday 8am-4pm (1 person needed)

Key Duties:

  • Proactively creates a welcoming and affirming environment, engage families in high quality shelter services.
  • Welcomes and orients new families to shelter- provides shelter tours, explain program, and complete shelter intake documents.
  • Provides front desk coverage (answering incoming calls, responding to intercoms at the gates, assisting residents at front desk, etc.).
  • Maintain a calm, affirming demeanor and model positive behavior when engaging clients in conversations.
  • Address behavioral challenges, provide trauma informed crisis management, conflict de-escalation, and set appropriate limits through an equity lens.
  • Effectively collaborate and regularly communicate with other staff members and managers to ensure consistency; a team-based, solution-oriented approach to the work; and high-quality service delivery.
  • Maintain a safe shelter environment by de-escalating or responding to crisis situations in a professional and respectful manner, engage the support of emergency services when needed, and document any such incidents according to the facility’s standards.
  • Attending training and meetings including:
    • Monthly staff meetings
    • New Employee Orientation
    • 40 Hour Core Advocacy Training
    • Completing Annual Training Hours

Skills/Qualifications Required:

  • Possess a bachelor's degree in Social Work or a related field OR substitute 4 years relevant work, volunteer or life experience required.
  • Experience working with people or families in crisis, preferably in a residential setting.
  • Knowledge and understanding of domestic violence issues and victim’s needs through educational and or experiential learning.
  • Ability to use office equipment, Microsoft Office products, and other software on a PC platform to enter/update data into our database accurately and timely.
  • Knowledge and experience in handling crisis situations using sound professional judgement and ethical practice.
  • Ability to create a culture of diversity, inclusivity, belonging, collaboration, and teamwork.
  • Ability to work with a positive attitude and approach to high-trauma work.
  • Ability to set boundaries, deal with emotional situations and difficult circumstances.
  • Ability to communicate on the phone and in person with others.
  • Sensitivity to the needs of children and families who are experiencing homelessness, live with mental health, are impacted by domestic violence and or substance abuse.
  • Pass all required criminal history background checks (including an FBI fingerprint check), as well as a pre-employment drug screen and TB test (if applicable).
  • All employees are required to comply with policies regarding COVID-19, which may be subject to change. COVID vaccines are still highly recommended, and we encourage employees to get vaccinated if they are able.

About our benefits:

  • Full-time employees receive employer paid health insurance, short-term disability, and life insurance.*
  • Optional dental, vision and pet insurance.*
  • 403(b) retirement plan with an employer match, and 15 days of Paid Time Off (PTO), 4 Personal Holidays, 8 Paid holidays, and more.*
  • We’ll provide you with an amazing work environment where you’ll get to make a difference every day.

Please note: All new employees regardless of employment status will be required to start their employment on either the 1st or 16th of the month and will be required to attend a three-day new employee orientation that is held both in-person and virtually the first three days of the month.

*Benefits are prorated based on date of hire and hours worked. Eligibility is dependent upon FTE, status, etc.

For the most up-to-date and comprehensive list of our job openings, please visit our career page.


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