Case Manager Coordinator (Bilingual Preferred)

Austin, TX
Full Time
Strong Start
Entry Level

Case Manager Coordinator (Bilingual Preferred)

Strong Start seeks a full-time Case Management Coordinator. The Case Manager Coordinator will provide wrap-around resources and referrals to meet the needs of each individual family.  The Case Manager Coordinator is responsible for the delivery of case management services to families by helping them obtain information and referrals for resources that will increase their self-sufficiency skills and allow them to engage in services more easily.

About SAFE:

  • SAFE’s mission is our name: Stop Abuse For Everyone. We achieve our mission by acknowledging and responding to the intersection of child abuse, sexual assault, human trafficking, and domestic violence.
  • The SAFE Alliance grew out of the courageous work of the Center for Battered Women, the Austin Rape Crisis Center, and the Austin Children’s Shelter, all respected, women-led human service agencies created by volunteers and informed by survivors who needed support, safety and justice.
  • With over 20 programs and 400 staff, we have been serving the Austin community and beyond for over 30 years.
  • The SAFE Alliance strongly encourages members of traditionally underrepresented communities to apply, including Black, Indigenous, and people of color; LGBTQ+ identified people; gender-nonconforming people; individuals with disabilities; veterans; and people who speak a language in addition to English.

About this position:

  • We need you to fill the role of Case Management Coordinator. This is a full-time, exempt position at our Rathgeber Village Campus.  Although your office would be located there, you will be on the road most of the time, visiting families in their homes and out in the community.  The salary for this position is $44,000 - $46,00 and an additional $3,600 bilingual differential, dependent on experience.

Please note: Due to COVID-19, we are using a hybrid model for client sessions. We’ll allow the families to determine if in-person and/or virtual sessions are best for them.

Key Duties:

  • Assist families in identifying goals to overcome barriers and meet needs.
  • Provide short and long-term case management to families engaged in parent education services through Strong Start.
  • Maintain required documentation for resources provided to participants including but not limited to tracking basic needs assistance provided to clients and adhering to grant requirements related to basic needs assistance.
  • Maintains current information about local social service agencies; medical, legal, housing, food banks, transportation, financial support/funding options, crisis services, educational, employment, mental health, childcare, and others.
  • Connect with local community organizations and stakeholders to build partnerships to support families in designated service areas.
  • Able to use a high level of interpersonal skills to interact tactfully with employees at all levels concerning sensitive issues, and to build positive working relationships with a diverse group of parents, children, and professionals who may not share the same value system, beliefs, or morals.
  • Possesses high level of work ethic with handling confidential client information, appropriately sets professional boundaries, is able to process a lot of details and able to optimize work processes.
  • Attend trainings, workshops, and conferences for professional development.
  • Maintains accountability through weekly supervision with his/her supervisor, which ensures the maintenance of documentation, using measurements for client success, keeping up with data entry and assessing outcomes/outputs.
  • Responsible for the ongoing assessment of potential risk to the people we serve, staff, volunteers and the community; works with staff to ensure proper notification of program and other risks.


  • Possess a Bachelor’s Degree in early childhood development, social work, or a related field or equivalent work, life or volunteer experience.
  • Bilingual preferred, English and Spanish.
  • 2 years of experience working with vulnerable or at-risk families.
  • Has valid driver’s license, access to a vehicle, and insurance as a driver.
  • Is available to provide services in the home, during evenings and/or weekends (as needed), and on an emergency basis.
  • Pass all required criminal history background checks (including an FBI fingerprint check), as well a pre-employment drug screen and TB test.
  • All employees are required to comply with policies regarding COVID-19, which may be subject to change.  COVID vaccines are still highly recommended, and we encourage employees to get vaccinated if they are able.

About our benefits:

  • Full-time employees receive employer paid health insurance, short-term disability, and life insurance.*
  • Optional dental, vision and pet insurance.*
  • 403(b) retirement plan with an employer match, and 15 days of Paid Time Off (PTO), 4 Personal Holidays, 7 Paid holidays, and more.*
  • We’ll provide you with an amazing work environment where you’ll get to make a difference every day.

​​​​​​​Please Note: All new employees regardless of FTE status will start their employment on either the 1st or 16th of the month and will be required to attend a three-day new employee orientation that is held both in-person and virtually.

*Benefits are prorated based on date of hire and hours worked. Eligibility is dependent upon FTE, status, etc.

For the most up-to-date and comprehensive list of our job openings, please visit our career page.


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