Emergency Care Program Case Manager

Austin, TX
Full Time
Emergency Care Program

Emergency Care Program Case Manager

SAFE’s Emergency Care program seeks a full-time case manager. SAFE’s Emergency Care Program serves and supports the safety, physical and emotional needs of youth aged 7-17 who have experienced abuse and/or neglect and are in the care of DFPS. The Case Manager role is to ensure that all services are provided in accordance with SAFE policies and procedures, current contractual, federal, state and local requirements, and Residential Childcare Licensing (RCCL) standards.

About SAFE:

  • SAFE’s mission is our name: Stop Abuse For Everyone. We achieve our mission by acknowledging and responding to the intersection of child abuse, sexual assault, human trafficking, and domestic violence.
  • The SAFE Alliance grew out of the courageous work of the Center for Battered Women, the Austin Rape Crisis Center, and the Austin Children’s Shelter, all respected, women-led human service agencies created by volunteers and informed by survivors who needed support, safety and justice.
  • With over 20 programs and 400 staff, we have been serving the Austin community and beyond for over 30 years.
  • The SAFE Alliance strongly encourages members of traditionally underrepresented communities to apply, including Black, Indigenous, and people of color; LGBTQ+ identified people; gender-nonconforming people; individuals with disabilities; veterans; and people who speak a language in addition to English.

About this position:

  • We need you to fill the role of Case Manager of the Emergency Care Program, This is a full time, exempt position at our RV Campus location. We will pay you an annual salary of the low to mid 40’s.

Key Duties:

  • Assess and convey the youth’s needs, strengths, and preferences via Service Plans and other forms of documentation. Recognize and value differences in cultural, religious, racial and ethnic backgrounds of youth, keeping in mind how they impact service planning needs.
  • Support youth in achieving identified goals geared towards safety and stabilization to include prompt linkage to both formal and informal supports.
  • Instill trust through supportive relationships with youth and their teams while demonstrating proper boundaries.
  • Communicate serious incidents, concerns, and relevant information to medical and mental health professionals in a timely manner.
  • Ensure accurate and timely documentation of all case management services provided to youth.
  • For each assigned resident, meet together on both a regular and as-needed basis; in a resident-focused manner.
  • Demonstrate resilience and confidence under pressure, and show the ability to provide crisis intervention with youth as needed, including verbal and physical de-escalation in instances of a youth’s imminent risk of harm to self and/or others.
  • Exercise exceptional judgement and decision quality, especially when assessing risk; develop and communicate realistic safety and support plans for youth.
  • Attend court hearings and/or any other interdisciplinary team meetings necessary for service planning and/or advocacy on behalf of youth.
  • Provide formal and informal training and consultations with direct care staff related to individual areas of expertise, specifically to include trauma informed psychoeducation regarding child development, trauma, addressing children and adolescent emotional needs, and be available to staff case management needs across campus and the agency.
  • Demonstrate resourcefulness and creativity when linking youth to potentially beneficial community services and supports.


  • Graduation from an accredited 4-year College or University with a degree in social service related field required; graduation from an accredited college or university with a Master’s degree in Social Work or related field preferred.
  • Experience in a residential childcare setting, with work with teens and young adults, preferred.
  • Experience supporting young people who have experienced child abuse and/or neglect and experience supporting young people who have child welfare involvement preferred.
  • Pass all required criminal history background checks (including an FBI fingerprint check), as well a pre-employment drug screen and TB test.
  • All employees are required to comply with policies regarding COVID-19, which may be subject to change.  COVID vaccines are still highly recommended, and we encourage employees to get vaccinated if they are able.
  • Be 21 years of age or older, with: a valid, State of Texas Driver’s License; at least three (3) consecutive years of driving experience OR one (1) year of driving experience if over 27 years of age; AND an acceptable driving record; and if in possession of an out-of-state license, obtain a State of Texas Driver’s License within 90 days of beginning employment.​​​​​​​

About our benefits:

  • Full-time employees receive employer paid health insurance, short-term disability, and life insurance.*
  • Optional dental, vision and pet insurance.*
  • 403(b) retirement plan with an employer match, and 15 days of Paid Time Off (PTO), 4 Personal Holidays, 7 Paid holidays, and more.*
  • We’ll provide you with an amazing work environment where you’ll get to make a difference every day.

​​​​​​​*Benefits are prorated based on date of hire and hours worked. Eligibility is dependent upon FTE, status, etc.

Please note: All new employees regardless of FTE status will be required to start their employment on either the 1st or 16th of the month and will be required to attend a three-day new employee orientation that is held both in-person and virtually.

For the most up-to-date and comprehensive list of our job openings, please visit our career page.


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