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SAFE Futures CPS Advocate/Case Manager

CPS Advocate/Case Manager


Under the direction of the Safe Futures Manager, this position is responsible for client centered case management and advocacy services to support all survivors of sexual abuse and/or domestic violence who also have open cases with the Department of Child Protective Services. The primary focus of these case management services is assisting clients and their children to achieve sustainable living and basic needs. Case management duties include the following: assistance accessing safe housing; assistance finding and maintaining employment; assistance applying and obtaining governmental resources (food stamps, WIC, etc.) and assistance navigating and communicating within the legal and court systems.  This position is also responsible for accessing and utilizing multiple financial sources to support clients and their children.  This position will participate in programmatic training for internal staff and community participants. This position requires data entry and grant measurement reporting.  The ability to navigate within multiple service systems and work in a crisis oriented environment are necessary skills for this position.

About SAFE:

  • SAFE’s mission is our name: Stop Abuse For Everyone. We achieve our mission by acknowledging and responding to the intersection of child abuse, sexual assault, human trafficking, and domestic violence.

About this position:

  • We need you to fill the role of CPS Advocate/Case Manager. This is a FULL TIME, NON-EXEMPT position at our Grove St. Campus. We will pay you an annual salary of $34,000-$36,000.

Key Duties:

  • Provide client focused case management services to SAFE Futures clients and their children, including but not limited to assisting them to set short-term and/or long term goals; developing plans, budgeting, identifying and accessing resources and screening clients for resource eligibility to achieve and maintain sustainable living and basic needs.
  • Maintain current application process and information about local social service agencies that provide medical, legal, housing, transportation, financial support, crisis support, educational, employment, mental health, childcare, and other services.
  • Execute phone intake procedures for incoming referrals to complete necessary assessments, safety planning and referral determination before placing clients on waitlist; maintain client waitlist, class registration and email/phone correspondence in a timely manner.
  • Assist in facilitating educational classes around the issues of family violence and protective parenting to clients and professional direct care service providers/ case workers.
  • Assist clients with navigation of the criminal justice and legal systems, with completing crime victim’s compensation, protective orders and other legal applications; and collaborates within all stakeholders to offer both support and constructive feedback in a diplomatic manner that are required for the success of the program and agency.
  • Work within a crisis oriented environment that operates across numerous service agencies which requires flexibility due to frequent interruptions, and multiple, changing priorities and be able to complete duties in a timely manner. Also, will maintain ethical and confidentiality standards concerning sensitive issues, including high level detailed client information in numerous forms of communication (in-person, phone and/or computer).
  • Complete required documentation in a detailed, neat and organized manner; uses computer and general Microsoft office programs to conduct daily business and to enter all required data for grant, program, and agency reporting, data entry.


  • Bachelor’s Degree in Social Work or other related field required. Master’s degree in Social Work preferred; four years of experience in social services can be substituted for education.
  • Two years’ experience, required
    • in the field of Family Violence caused by Domestic Violence, Sexual Abuse & Exploitation, Human Trafficking and/or Child abuse and the intersection of the Child Protective Services system and/or the legal system
    • in the coordination of social service programs, victim advocacy, conflict resolution, guidance counseling
  • One year of professional and client training or community education experience, required
  • One year experience, preferred
    • working with children with an understanding of their developmental skills
    • in civil or criminal legal services related to Family Court or Family Protective Services
    • conducting client intake and assessment screening
    • providing case management services to survivors of violence and abuse
  • Demonstrate appropriate skill level and capability in the operation of computers and general Microsoft office software programs, including outlook email, word, excel spread-sheet, power point and database software.
  • Pass all required criminal history background checks (including an FBI fingerprint check), as well as submit to a pre-employment drug screen and TB test.
  • Bilingual (English/Spanish) preferred.

About our benefits:

  • Full-time employees receive employer paid health insurance, short-term disability, and life insurance. *
  • Optional dental, vision and pet insurance. *
  • 403(b) retirement plan with an employer match, and 15 days of Paid Time Off (PTO), 4 Personal Holidays, 6 Paid holidays, and more*
  • We’ll provide you with an amazing work environment where you’ll get to make a difference every day.
  • All SAFE employees are eligible to enroll their children in our Trauma-Informed Early Childhood Program (ages 3 months to 5 years, space permitting). 

*Benefits are prorated based on date of hire and hours worked. Eligibility is dependent upon FTE, status, etc. 

About us:

  • The SAFE Alliance grew out of the courageous work of the Center for Battered Women, the Austin Rape Crisis Center, and the Austin Children’s Shelter, all respected, women-led human service agencies created by volunteers and informed by survivors who needed support, safety and justice.
  • With over 20 programs and 400 staff, we have been serving the Austin community and beyond for over 30 years.
  • The SAFE Alliance strongly encourages members of traditionally underrepresented communities to apply, including people of color, LGBTQ+ identified people, gender-nonconforming people, individuals with disabilities, veterans, and people who speak a language in addition to English. 
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